Has Reckon Hosted Crashed, I can't logon to my company file. How to clear reckon to allow me to log
Options
Gina_10114283
Member Posts: 4 ✭
Has Reckon Hosted Crashed when i lost internet connection now I can't logon to my company file. How to clear reckon to allow me to log in? error message says
"the attempt to login with user name xxx failed. this user is already logged in to the company file. if possible try logging in with a different user name."
we only have the one user name.
how to i clear reckon hosted to allow me in? i tried calling the help line and you are inundated with STP set ups and the line hangs up on me.
"the attempt to login with user name xxx failed. this user is already logged in to the company file. if possible try logging in with a different user name."
we only have the one user name.
how to i clear reckon hosted to allow me in? i tried calling the help line and you are inundated with STP set ups and the line hangs up on me.
0
Comments
-
Hi Gina,
This will occur when the previous session was not logged off properly ie. your internet connection dropping out.
There's info on how to resolve this here -
The attempt to login with the username ‘Name’ failed. This user is already logged into the company
ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
0 -
legend! the instructions Rav gave, worked a treat
0
Community Manager
Categories
- All Categories
- 6.9K Accounts Hosted
- 11 📢 Reckon Accounts Hosted - Announcements
- 6K Reckon Accounts (Desktop)
- 3 📢 Reckon Accounts Desktop - Announcements
- 1.2K Reckon Payroll 🚀
- 21 📢 Reckon Payroll - Announcements
- 21 Reckon Payroll Help Videos 🎥
- 21 Reckon Mate App
- 3.1K Reckon One
- 7 📢 Reckon One - Announcements
- 11 Reckon Invoices App
- 14 Reckon Insights
- 114 Reckon API
- 830 Payroll Premier
- 326 Point of Sale
- 2K Personal Plus and Home & Business
- 74 About Reckon Community