Reckon Accounts Premier 2016 and Excel 2016 used to be able to export reports directly to Excel with formatting. Now can only export as CSV and import but with no formatting
What you're experiencing is not something that is an issue with the software itself, it's going to be something in the environment of your PC that is causing this problem.
Are you finding that the excel option is greyed out? If so, please follow this knowledge base article.
If you are finding that nothing is happening at all, please follow this knowledge base article.