We are having issues loading Reckon Enterprise Edition 2017 on a windows 10 platform. The option to be able to select "Professional Services Edition" does not come up. Can anyone please help?
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170 Points
Posted 2 years ago
Rav, Community Manager
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91,712 Points
Hi Trixie,
Have you already proceeded with the installation? The selection usually comes up toward the start of the installation process itself. Have you already completed this?
Have you already proceeded with the installation? The selection usually comes up toward the start of the installation process itself. Have you already completed this?
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170 Points
Yes we have proceeded with the installation and nothing came up along the way. We have had this issue previously (last year) and our IT guy called your help desk at that time they said we had to load two registration entries:
QuickbooksCommon.reg
and
QuickbooksRegistration.reg
This has worked for about 4 installations (where the ability to select Professional Services edition" has happened) but for some reason it isn't working this time. This computer has just been reformated, by the company that sold it to us, due to issues with some other software.
We had Reckon loaded on it previously, which had loaded as it should using the registration entries - but everything was removed with the reformatting. Would this have any bearing on why it wont load properly now?
QuickbooksCommon.reg
and
QuickbooksRegistration.reg
This has worked for about 4 installations (where the ability to select Professional Services edition" has happened) but for some reason it isn't working this time. This computer has just been reformated, by the company that sold it to us, due to issues with some other software.
We had Reckon loaded on it previously, which had loaded as it should using the registration entries - but everything was removed with the reformatting. Would this have any bearing on why it wont load properly now?
John G, Information Support Analyst
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27,530 Points
Hi Trixie,
Sorry to hear the re-install did not work for you.
Please look at this note and follow Workaround 2 to manually adjust the registry.
regards,
John.
Sorry to hear the re-install did not work for you.
Please look at this note and follow Workaround 2 to manually adjust the registry.
regards,
John.
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170 Points
Hi John
Thanks for your help. Unfortunately our IT person has done this and it hasn't worked. Is there any chance that you could call him directly? His name is Mark Hayward and his phone number is +6421.667.017
Thanks for your help. Unfortunately our IT person has done this and it hasn't worked. Is there any chance that you could call him directly? His name is Mark Hayward and his phone number is +6421.667.017
John G, Information Support Analyst
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27,530 Points
Hello Trixie,
You are entitled to free phone support so please have Mark call Technical Support at his convenience. For the time being waiting times for Enterprise are at most 5 minutes.
regards,
John.
You are entitled to free phone support so please have Mark call Technical Support at his convenience. For the time being waiting times for Enterprise are at most 5 minutes.
regards,
John.
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