Having problems getting my Reckon accounts to back up It gets to 99% and says it's not responding. Is anyone able to assist?

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  • Updated 2 years ago
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Accounts Plus 2017
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Jo Smith

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Posted 3 years ago

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brian

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Mine does that all the time. It only gets to 24% then stops and says it isn't responding, but it actually is. I wait about 5 minutes then it says it is backing up and appears to. Just another niggle Reckon could fix if they wanted to, but don't.
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Kevin Russell, Accredited Partner

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Verify?
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Jo Smith

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I have left it hours and still won't respond so can't back up. I've tried backing up to different drives and to computer and USB. Nothing works
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Kevin Russell, Accredited Partner

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Verify?
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Jo Smith

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What does verify mean. Do I need to do something. Sorry for sounding silly
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Kevin Russell, Accredited Partner

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From the file menu select Utilities then Verify. If there are errors, let me know Kr
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Jo Smith

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Thanks for replying. There are no errors
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Kevin Russell, Accredited Partner

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Okay is the file in the default directory?
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Jo Smith

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How do I find out. Sorry
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Kevin Russell, Accredited Partner

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Call me if you like 0407744914
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Jo Smith

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Thank you so much for solving my Reckon problem Kevin. Highly recommend this guy. He certainly knows his stuff.
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Kevin Russell, Accredited Partner

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Delighted to be of assistance Jo.
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Jenny McNee

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Hi Kevin....
It looks like you are the person to get help from :-)
I've always has a problem with back up and I have the same complaint of "not responding" etc but if I leave it long enough it does it's thing.  However this time it gets to 24% in the verifying stage and it "times out" and the system closes down and I can't back up at all?  Any suggestions would be very much appreciated.
Thanks
Jenny :-)
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Kevin Russell, Accredited Partner

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J

Call me 0407744914

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