Hello, I have Recon Account Premier 2016

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  • Updated 6 months ago
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Hello, I have Recon Account Premier 2016, I made an error, sent the customer a credit.  I now have received a payment from an customer with the credit taken off the total amount. I entered the payment applied the credits - all OK.  Why does the negative amount still appear in my AP Ageing Summary, or how do i remove it?
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Tina

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Posted 6 months ago

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John G, Information Support Analyst

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Welcome to the Reckon community Tina.

Please check that the credit issued to the customer has been applied to the Invoice. 


regards,
John
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Tina

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Thanks John,
I found the problem, I had created a Credit (enter bills), as well as a Refund/Adjustment.
Therefore had two credits showing - dah
I deleted one, now all working :-)
Thanks for trying to answer.
Tina
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John G, Information Support Analyst

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Thanks tina,

Glad its all sorted.


regards,
John.