Hello, I have Recon Account Premier 2016

Options
Tina_9640364
Tina_9640364 Member Posts: 2 ✭
edited May 2018 in Reckon Accounts (Desktop)
Hello, I have Recon Account Premier 2016, I made an error, sent the customer a credit.  I now have received a payment from an customer with the credit taken off the total amount. I entered the payment applied the credits - all OK.  Why does the negative amount still appear in my AP Ageing Summary, or how do i remove it?

Comments

  • John G
    John G Reckon Staff Posts: 1,570 Reckon Staff
    edited April 2018
    Options
    Welcome to the Reckon community Tina.

    Please check that the credit issued to the customer has been applied to the Invoice. 


    regards,
    John
  • Tina_9640364
    Tina_9640364 Member Posts: 2 ✭
    edited April 2018
    Options
    Thanks John,
    I found the problem, I had created a Credit (enter bills), as well as a Refund/Adjustment.
    Therefore had two credits showing - dah
    I deleted one, now all working :-)
    Thanks for trying to answer.
    Tina
  • John G
    John G Reckon Staff Posts: 1,570 Reckon Staff
    edited April 2018
    Options
    Thanks tina,

    Glad its all sorted.


    regards,
    John.

Categories