Hello, Reckon One will not recognize email addresss for new client?

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Hello, Reckon One will not recognize email address, I have he correct email address but keeps telling me its not in the correct format, but it is. Any suggestions why it will not accept a valid email address when setting up up new client?
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Leisa Juers

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Posted 3 months ago

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Qwerty

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09/07/2018

Hi Leisa,

I've seen similar enquiries on this forum in the past & the issue was due to copy & paste. The email that was copied to the computers clip board included a trailing space. When pasting the email into Reckon One the trailing space was the reason for the validation.

https://community.reckon.com/reckon/topics/reckon-one-email-validation-is-wrongly-rejecting-valid-em...