hello...why am i getting logged out then cannot go back in...???

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  • Updated 3 months ago
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nicki

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Posted 3 months ago

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Rav, Community Manager

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Hi Nicki,
What is happening specifically when you try to log back in?

What error message is appearing on screen?
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nicki

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it says open a file...then says its logged in already...i was using it this morning then it just dropped out.

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nicki

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logged in by another user exactly :)

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Rav, Community Manager

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Thanks for that. Take a look at the steps listed in this Knowledgebase article, it should get you back on track -

The attempt to login with the username ‘Name’ failed. This user is already logged into the company