help desk security concerns

  • 2
  • Problem
  • Updated 7 months ago
  • Acknowledged
I needed to call tech support with a problem. I was asked to provide my log-in details with password so that they could ascertain the problem. I did not wish to provide that level of detail and requested screen sharing. I had to request several times before they went down this path. I really encourage RECKON to be more professional and not ask customers for their account passwords and opt for screen sharing instead!
Photo of Jay Garland

Jay Garland

  • 1,544 Points 1k badge 2x thumb

Posted 7 months ago

  • 2
Photo of Kevin Russell

Kevin Russell, Accredited Partner

  • 35,162 Points 20k badge 2x thumb
Indeed.
Photo of Toni

Toni

  • 2,004 Points 2k badge 2x thumb
Agree!!!
Photo of Kevin Russell

Kevin Russell, Accredited Partner

  • 35,162 Points 20k badge 2x thumb
Its 2017. Why havent Reckon got with the program on this?
Photo of Carol

Carol

  • 200 Points 100 badge 2x thumb
Absolutely, there are many options out there, there is absolutely no reason they should need your login and password to look at your file.  That should have been the first thing they took care of when setting up Reckon cloud options.
Photo of Kevin Russell

Kevin Russell, Accredited Partner

  • 35,162 Points 20k badge 2x thumb
Correct Carol. This should not even be an issue
Photo of Jeff Worme

Jeff Worme

  • 152 Points 100 badge 2x thumb
and they send all your passwords in plain text emails. Very very poor. Have asked why before. Not interested in fixing
Photo of Kevin Russell

Kevin Russell, Accredited Partner

  • 35,162 Points 20k badge 2x thumb
Yikes