HELP - Payment Summaries not Reconciling to Payroll Reports

In summary I have found



The INB Payment Summaries created have do not include 4 employments that had their Annual Leave paid out on Termination either voluntary or on redundancy.


There are NO ETP payment summaries created for 2 of the Redundancies - why?


YET when I generate the Payment Summary Annual Report


2 of the 4 employees have their correct earnings noted under "Total of gross payments and taxable components"  and 2 are still incorrect.  Go figure!!!  This is a back end issue for Reckon One to correct in their programing. 

When an employee is terminated, Reckon One generates the pay run - why would I think this incorrect and search for hours looking for an alternative?  What a pointless and time consuming function Reckon One has created within the program.

I was provided this link to explain how to process the termination - again how would you know this at the time of processing??

http://kb.reckon.com.au/issue_view.asp?ID=5592

Reckon One suggested I delete pay runs and redo . . . . one of these pay runs relate to a 17 July 2019, so I refuse to "unreconciled an entire year which includes Bank Reconciliations, Super Payments, Banking files and Pay run and anything else linked pay runs to follow the instruction below!


The frustration of Reckon One is endless and your simple solution of deleting pay runs is not satisfactory nor a professional response - it is not the first time I have been told to delete pay runs and redo due to the flaws in the programming.

ANYONE HAVE A SIMPLER SOLUTION THAN PROVIDED?

I need this to be resolved asap without having to delete or unreconciled anything.!

More bugs in this program than the average garden!!