Help! Payroll history has disappeared

  • 1
  • Problem
  • Updated 2 months ago
Hi
I updated the free app on Thursday before trying to submit a pay run. When I logged in, I was asked for our company name and for some reason it seems a new profile was created and all my pay history was lost.(ABN 57808180616)
Could you please help me fix this. I need to submit last Thursday‘s pay run as soon as possible ( was due to be submitted on Thursday 7th).
Thank you for your help. Any questions, please let me know.
Kind regards,

Chris

Photo of Chris

Chris

  • 290 Points 250 badge 2x thumb

Posted 2 months ago

  • 1
Photo of Rav

Rav, Community Manager

  • 105,244 Points 100k badge 2x thumb
Hi Chris,
I've had a look at your ABN/app account subscription on our end and unfortunately its showing the current symptoms of the wider app login issue that is affecting some users.
We're investigating this at the moment however, can you please close the app in full and try logging in again now.
Photo of Chris

Chris

  • 290 Points 250 badge 2x thumb
Thanks so much, Rav! It has finally worked for me and I was able to recover my old account and lodge the pay run. Thanks heaps!