Help please, I’ve had declined pay runs added to my YTD totals , how do I fix this ?

  • 1
  • Question
  • Updated 2 weeks ago
  • (Edited)
Photo of Karen

Karen

  • 410 Points 250 badge 2x thumb

Posted 3 weeks ago

  • 1
Photo of Rav

Rav, Community Manager

  • 104,758 Points 100k badge 2x thumb
Hi Karen,
Do you mean the YTD totals you are seeing in the 'Pay Summary' section of the app or the ATO Business Portal/employee MyGov?

Something to keep in mind is, if you are only looking at the 'Pay Summary' section in the STP app, then the totals shown there include ALL submissions; Success, Error, Pending not just those that have returned a successful status. What's important is the totals that are shown in your ATO Business Portal and the employee's MyGov account.


Photo of Platinum

Platinum

  • 698 Points 500 badge 2x thumb
Hi Rav, do you have a target release date when Reckon will have that fixed, so the STP shows true YTD figures comprising only the successful submissions?
Photo of Robyn Kelly (Partner)

Robyn Kelly (Partner), Accredited Partner

  • 7,362 Points 5k badge 2x thumb
Rav, the ATO Business Portal does NOT give YTD figures for each employee.  It only gives each pay day figure that's been lodged with a date and the actual pay amount for that pay (not the YTD amount).  So the only successful way to check YTD figures is by getting the employee to login to their MyGov and check their income statement.
Photo of Karen

Karen

  • 410 Points 250 badge 2x thumb
Hi Rav,
I mean the pay summary On the app is the same as what’s in my employee myGov however these figures are inflated by the 2 pay runs that were “rejected” but actually were counted so it looks like my employees have been paid more then they actually were
Photo of Robyn Kelly (Partner)

Robyn Kelly (Partner), Accredited Partner

  • 7,284 Points 5k badge 2x thumb
Hi Karen

This is my suggestion and I would like to know if it has worked for you but may take a couple of days to go through to MyGov.

Do a negative adjustment for the gross, tax and super of the extra amounts reported.  Very important that you know the ewxact amounts.  If you are unsure how to do a negative adjustment please let me know.  Do this adjustment as of todays date for each employee.

Once that's done could you
a) please let me know that you were able to do the adjustment and
b) that eventually (may take up to 2 -3 days) the employees MyGov Income Statement now shows the correct figures.

Regards
Robyn Kelly
robyn@robynkelly.com.au
Photo of Karen

Karen

  • 410 Points 250 badge 2x thumb
Hi Robyn,
I did the negative adjustments as you suggested and am ecstatic to report that it worked and it is reflected in both reckon and on the employees myGov income statement.
Thanks so much for your help.
Kind Regards
Karen
Photo of Karen

Karen

  • 410 Points 250 badge 2x thumb
Hi Robyn , thanks so much for advice. I rang the ATO this afternoon and they told me to put an adjustment on those error pay runs with $0 . I have done this but nothing has changed in the employee’s my gov account ,maybe I need to wait a few days to see if it reflected then . If not I’ll give your suggestion a try . I didn’t realize it could take a couple of days for a change to take place in the employee’s my gov .
Photo of Robyn Kelly (Partner)

Robyn Kelly (Partner), Accredited Partner

  • 7,284 Points 5k badge 2x thumb
Interesting that the ATO are giving advice on software.  However, yes there is a lag in the information going from software to the employees MyGov Income Statement.  I'd say up to 48 hours normally.
If you could please report back that would be appreciated.  I would have thought you needed to minus out what has been overstated but that is my thoughts only.
Photo of Karen

Karen

  • 410 Points 250 badge 2x thumb
Yes Robyn, I thought the same as you , minus the figures make sense to me