Help please! STP send to Govconnect error message

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  • Updated 7 months ago
I am new to use Reckon One payroll. When lodging STP to GovConnect, it keeps saying "Request was incorrectly formatted or was missing required items.". I tried either upper case or lower case for company name. It is still not working. What details do I need to match in book setting of Reckon One with ATO? Do I match the content in ATO business portal ?  How can I find out the details of the error(for example which part is wrong)?  Thank you!
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Winnie Ma

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Posted 8 months ago

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Rav, Community Manager

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Hi Winnie,
Is this your first STP submission or have you been able to successfully submit pay events on a previous occasion?
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Winnie Ma

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Hi Rav,Sorry for late response.  It is our first STP submission. is there a telephone support? Please help
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Rav, Community Manager

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Hi Winnie,
I'd highly recommend reviewing this Knowledgebase article below and confirm if all required fields have been completed.
Preparing Reckon One for Single Touch Payroll (STP)

If you'd like to have a chat with our technical support team, you're more than welcome to give us a buzz on 1300 RKN ONE (1300 756 663)