Help with STP error messages please

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Bruce
Bruce Member Posts: 441 Professional Partner Professional Partner
edited June 2020 in Accounts Hosted
Can somebody please steer me in the direction of a list of STP error messages and, most importantly, what they mean.   I've just had the following response which has left me completely nonplussed - and the weblink in the message is not active.

The element 'AddressDetailsPostal' in namespace 'http://sbr.gov.au/ato/payevnt' has invalid child element 'CountryC' in namespace 'http://sbr.gov.au/ato/payevnt'.  List of possible elements expected: 'Line1T' in namespace 'http://sbr.gov.au/ato/payevnt'.  Hint: while processing parent element [AddressDetailsPostal] child mandatory element [Line1T] was expected but not found

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  • Kris_Williams
    Kris_Williams Member Posts: 3,293 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited May 2020
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    I’m guessing it has something to do with the company details and addresses listed
  • Bruce
    Bruce Member Posts: 441 Professional Partner Professional Partner
    edited June 2020
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    thanks Kris, I'll explore
  • Kris_Williams
    Kris_Williams Member Posts: 3,293 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited June 2020
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    No unusual characters or fancy formatting
  • Bruce
    Bruce Member Posts: 441 Professional Partner Professional Partner
    edited September 2019
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    noted, thanks
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited June 2020
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    Hi Bruce,
    If you haven't sorted this yet, you'll find info on this error message along with some other common ones in this Knowledgebase article here -
    Common ATO STP Errors in Reckon GovConnect
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  • Bruce
    Bruce Member Posts: 441 Professional Partner Professional Partner
    edited September 2019
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    very helpful thanks

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