Help with STP error messages please

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  • Updated 2 months ago
Can somebody please steer me in the direction of a list of STP error messages and, most importantly, what they mean.   I've just had the following response which has left me completely nonplussed - and the weblink in the message is not active.

The element 'AddressDetailsPostal' in namespace 'http://sbr.gov.au/ato/payevnt' has invalid child element 'CountryC' in namespace 'http://sbr.gov.au/ato/payevnt'.  List of possible elements expected: 'Line1T' in namespace 'http://sbr.gov.au/ato/payevnt'.  Hint: while processing parent element [AddressDetailsPostal] child mandatory element [Line1T] was expected but not found
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Bruce

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Posted 2 months ago

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Kris Williams

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I’m guessing it has something to do with the company details and addresses listed
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Bruce

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thanks Kris, I'll explore
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Kris Williams

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No unusual characters or fancy formatting
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Bruce

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noted, thanks
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Rav, Community Manager

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Hi Bruce,
If you haven't sorted this yet, you'll find info on this error message along with some other common ones in this Knowledgebase article here -
Common ATO STP Errors in Reckon GovConnect
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Bruce

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very helpful thanks