Hi Can you please help me to change the ABN and company name?

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  • Updated 1 week ago
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MCPS

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Posted 4 weeks ago

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Rav, Community Manager

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Hi Joanna,
Do you want to change these details in your Reckon One book or in GovConnect?
Have you registered an incorrect ABN?

Can you provide some more information please.
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MCPS

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I downloaded the Reckon app on the mobile phone. After trying to provide the Software ID to ATO, I was informed by them that I need to provie a different ABN and company name.
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Rav, Community Manager

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Cool thanks for that. 

Can you let me know the incorrect ABN you've registered to the app and also confirm if the email address for your app account is the same email address registered to your Community account.
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MCPS

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73613396526; and yes the email address is the same. Also, I need to change the company name slightly as well.
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Rav, Community Manager

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I've deleted the ABN from your app account.
You need to logout of the app, close it in full ie. swipe it away from your running apps and then log back in after a couple of minutes.
You'll be asked to register your ABN again and go through the setup.

Cheers
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MCPS

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Thank you very much. 
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Jennifer Parker

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I have recorded the right company name and abn with the ato
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Jennifer Parker

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The right company name is R&JParkerConcreting Pty Ltd
And the right abn is 38860445219
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Jennifer Parker

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I also have the reckon app on my iPad
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Jennifer Parker

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Is the answer from 3 weeks ago to Joanna also my answer?
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Jennifer Parker

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The email address for the community chat is different to the reckon app the email for the app is ross.parker6@bigpond.com
The email for chat is jennifer.parker6@bigpond.com
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Jennifer Parker

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The email address for the community chat is different to the reckon app the email for the app is ross.parker6@bigpond.com
The email for chat is jennifer.parker6@bigpond.com
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Jennifer Parker

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Rav are you there ?????????
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Rav, Community Manager

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Jennifer,
I have recorded the right company name and abn with the ato
Do you mean you've entered the incorrect ABN/company into the app?
If so, what is the current (incorrect) ABN you have registered into the STP app?
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Jennifer Parker

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The wrong name that appears dead when I registered was Andrew Ross the abn 45024471202
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Jennifer Parker

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Appeared when I meant
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Jennifer Parker

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The correct name is R&J Parker Concreting P/L abn is 38860445219
(Edited)
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Rav, Community Manager

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I've deleted the incorrect ABN from your app account.
You need to logout of the app (Settings > Logout) and then close the app in full ie. swipe it away from your running apps.

Open the app back up after a couple of minutes and then log back in. You'll be asked to enter your ABN and set everything up.
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MCPS

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Can you just remove the account with all the details, I can try to download the app and register with the correct details again. Please let me know when that can be done. Many thanks.

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Jennifer Parker

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How do I remove the account
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Jennifer Parker

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Thankyou Rav I was able to change it over

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