Hi here i seem to be having problems with Reckon this morning.

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Bill Gange
Bill Gange Member Posts: 2 ✭
edited February 2017 in Accounts Hosted
i get a "not responding" messaged the google chrome is still responding seems to just be reckon that has frozen I've logged off and restarted both the google chrome and the computers but still having the same problem?

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  • Vanessa Lander
    Vanessa Lander Member Posts: 16 ✭
    edited April 2016
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    Sorry to hear you are having the same problem I have been - all day  
    This is what they told me to do but still hasn't worked - see below and good luck
    Please exit your Reckon Accounts Hosted application tab and return to your Reckon Accounts Hosted Dashboard tab.  Click on Control Panel > Log Off Remote Sessions and log off your session.  Now close the Reckon Accounts Hosted Dashboard (Settings > Logout). Wait about 15 minutes and log in again.

    Hope this gets you in.
  • Bill Gange
    Bill Gange Member Posts: 2 ✭
    edited April 2016
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    thanks ive tried that no luck will keep trying tho.
  • Angela Brown_6798440
    Angela Brown_6798440 Member Posts: 4 ✭
    edited April 2016
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    tried that many times in the past few hours - no success

  • Vanessa Lander
    Vanessa Lander Member Posts: 16 ✭
    edited April 2016
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    Yep me too - Im getting pretty sick of it today though and of course it's pay day don't think thats going to happen
  • John G
    John G Reckon Staff Posts: 1,570 Reckon Staff
    edited February 2017
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    Thanks for your patience Everyone.

    A fix has now been put in place and tested successfully, so you should now be able to access your files without difficulty.

    Our apologies for the inconvenience this issue has caused you today.


    regards,
    John.

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