Hi, I am having trouble with the STP app.

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  • Problem
  • Updated 3 weeks ago
Hi, I am having trouble with the STP app. I log in then a company search screen comes up then I choose my business and it asked me to sign in again so I do that and it takes me back to the company s search again it just goes around in circled
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Scott Lawson

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Posted 1 year ago

  • 5
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Rav, Community Manager

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Sorry to hear that's happening Scott,
Which version of the app are you using? ie. iOS/Android and which phone are you using?

Could you try deleting the app in full and then re-downloading it and try again then let me know if the same issue occurs for you?

Cheers
Rav
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Scott Lawson

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I am using the iPhone app. Yes I deleted the app and reloaded it but because I have entered some details in the app prior to deleting it, it still recognise me. So when I enter my sign in details, it lets me in, but then won’t let me get past the business search part of the app.
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Francesco

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Hi Rav, I seem to be having exactly the same issues going around in circles, can you please advise how this can be fixed so I can log in and proceed with the set up 
(Edited)
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Lisa Jones

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I’m having the same issue
I tried logging into the free app that I’d been previously using it won’t let me in
Then try the new payroll app and it says I’m already registered pulling my hair out I can’t report on either
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Wileen Wong

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me too! same thing... stuck in a loop!