Hi I have a reckon STP mobile ap that was deleted from my phone in error. How do I reconnect it

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  • Updated 2 months ago
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David Cavenett

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Posted 2 months ago

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Rav, Community Manager

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Hi David,
If you've already set up your account and you've just deleted the app then its just a matter of downloading it again from your app store ie. Google Play Store or App Store (Apple).

Once its downloaded, just login with your existing account sign-in ie. email address & password that was used when the account was created.
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David Cavenett

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Hi Rav I ave reinstalled it and tried that. When I log in it gives the tick but then goes to a white screen and a little green circle just goes around and around and nothing happens
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Rav, Community Manager

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Are you using the Android version of the app or the iOS?

If its Android, can you please try this -
- Close the app in full ie. swipe it away from your running apps
- Head into your phone settings;
Settings > Apps > Reckon STP > Storage > Clear Data
(This path will vary depending on your phone & version of Android OS)
- Open the app again and login

The above should do the trick but let me know how you get on.
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David Cavenett

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Thank you Rav
That worked and I am all ok and extremely relieved.
Thank you