HI I have downloaded the STP app and entered in the YTD figures but I have entered them incorrectly. How do I change these figures?

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  • Updated 4 months ago
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Vicki

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Posted 6 months ago

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Alex Epshteyn

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Hi Vicki, I posted exactly the same question over 2 days ago but got no reply. I'm guessing the simple answer is you cannot update it unless you delete the whole app and start again. 

Still, it would be nice to get a response... (we are working on update would be perfectly acceptable)
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Alex Epshteyn

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Hi Robin, 

Thank you for your response.

I could not find web browser version (was not aware it exists) - could you kindly provide a link to it.

Thanks a lot, 
Alex
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George Wood

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Alex I think that Portal only gets you into Reckon 1, etc not the STP Mobile version.
I also can't amend YTD figures.
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Alex Epshteyn

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Yes George , I agree - I saw your post re YTD figures.

I detect a pattern here - when functionality does not exist, questions are simply ignored ( cmon Rav and Co - prove me wrong ! )

I asked about app upgrade ETA today - same story, while 'we are working on it - ETA not known' would be perfectly acceptable response
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Gregory Frederic

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I have the same problem. The initial figures entered were one pay run short. I am wondering if I should just enter a pay run today, with the figure that were missing from the pay run 2 months ago, thereby correcting the year to date figures. Any other suggestions?
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Joseph Li

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The YTD figures can be amended by an adjustment in the STP App.
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Michaella Smith

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how do you adjust? & how do you see 2018/19 FY not 2019/20?
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Graeme Wood

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Care to explain where you go in the mobile app to do this.
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Joseph Li

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Hit the + button at top right of screen, then choose “new adjustment “.
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Penny Scott

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Hi Joseph, can you clarify please as I"M still unsure. I have  mistakenly added figures twice by - YTD in employee profile and then my 1st pay run which was successful with ATO. So to adjust YTD can I do minus Gross $ ,minus tax $ etc and then do I do the declaration? I asked ATO and they have the correct amount their end so what is the declaration for?
I am using the free app,
I would really appreciate your help
 regards
Penny
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Steven Polley

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hi Jospeph. I am using the free app. I have a problem where at least one of the employees ytd has all last years figures carried forward on their my gov account. ATO say its Reckons problem ring them. I cant find anywhere to check and adjust if I have done something wrong. Very frustrating
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Joseph Li

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Hi Steven,
In Business Portal under ‘Manage Employees’ you can see pay events processed by the ATO.
Joseph
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Steven Polley

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I am using the free app. it doesn't have a manage employees button anywhere..the only thing for employees just lists each employee and then there personal information but no financial information. The ATO confirm that they have received each of my 4 pay runs this financial year but somehow the year to date information for at least one of the employees has all last years income included along with this years. The ATO say I must have done something wrong in the app but cant tell me what. there is no option for me to see YTD information that you have sent to the ATO from the app or for me to amend this information. I believe that I correctly did the final pay run for last year and the YTD information for last year was correct for this employee..please help I don't know how to fix this
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Joseph Li

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As an employer you should have access to the Business Portal. It is not STP App.
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Steven Polley

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what business portal is this..a reckon one or the ATO
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Joseph Li

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Business Portal is provided by the ATO for the employers. Tax and BAS agents interact with the ATO via other means.
Something is not right if 2018-19 figures are included in 2019-20. You have to find out why. It might be related to YTD figures in the App and pay date of a submitted pay run.
An STP App adjustment is able to change figures in employee myGov income statement.
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Joseph Li

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Hi Penny,
Finalisation Declaration is only required for the final pay run for the 2019-20 financial year. It is too early now. If employee myGov income statement is correct there is no need for adjustment.
Joseph