Hi, pay run has been declined by ATO

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  • Updated 1 month ago
I tried to input the wages but most of them shows ATO declined. I try to adjust it, but it seems every time I adjust, the amount add up together. So when I check the staff payment summary, it shows much more than they real have. So how can I delete them? And the error message I received is :
Pay run has been declined by the ATO
Please review the message below and make an adjustment if required.
. The value specified for an item does not match the item type (value = "169.5325", item type = Decimal, uniquelD = http:// www.sbr.gov.au/ato/
payevntemp:EmployerContributionsSuperannuationGuaranteeA) Hint: The FractionDigits constraint failed.
I tried different format for the super, they all can’t work.
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easy fish

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Posted 3 months ago

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Rav, Community Manager

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Hey Easy Fish,
Somewhere along the line a number over 2 decimal places has been entered into the super guarantee.
To fix it you need to create an adjustment (Pay run screen > blue + symbol > New Adjustment) to bring the figure back to a valid 2 decimal number eg. you could create a negative adjustment for something like -$0.805 to bring that value back to a whole number ie. $84.00. Use your discretion here, it just needs to come back to a valid 2 decimal place number.
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easy fish

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Hi Rav,

The super fund which I entered is 2 decimal number. But it still shows the the same error message.
For example, those are the data I entered for the pay run:
Staff one: gross 272, super 25.84
Staff two: gross 438.7, tax 18, super: 41.67
Staff three: gross 246.5, super 23.41
Staff four: gross 950, tax 165, super 90.25

And the error message I received is: Adjustment has been declined by the ATO
Please review the message below and make an adjustment if required.
. The value specified for an item does not match the item type (value = "209.5565", item type = Decimal, uniquelD = http:// www.sbr.gov.au/ato/
payevntemp:EmployerContributionsSuperannuationGuaranteeA) Hint: The FractionDigits constraint failed.
. The value specified for an item does not match the item type (value = "146.1225", item type = Decimal, uniquelD = http:// www.sbr.gov.au/ato/
payevntemp:EmployerContributionsSuperannuationGuaranteeA) Hint: The FractionDigits constraint failed..

I don’t know where dose 209.5565 come from, and 146.1225 as well.

Thanks
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Joy Tan

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I too have the same issue. I am inputting the correct values with only 2 digits after the decimal point and it just won’t be accepted by the ATO. I have rung them up and have registered my ABN as well, so not sure why the app is having this problem. Please help me.
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Joy Tan

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Oh, I have also registered the software ID too. I have done everything correctly and nothing works.
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Helen

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I had similar problem too.  I never put more than 2 decimal place in the amount.  How come keep declined.  Keep asking for help these few days, but still not solve it.  Very poor.......  
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Hazel

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I had to go in and delete the item of the pay check and re enter it. Go back to the pay cheque it was first an error. I had super that was a negative and I didn't enter any negative. But this worked for me. Same as the Salary Sacrifice problem not recording properly
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Helen

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As i just have 2 employees, i'm using Reckon single touch payroll FREE mobile app.  Now i want to move to Reckon One payroll, adviser need me to put all the wages, tax and super for each employees -$xxx.xx  and make them to be "zero" before i move.

Now i'm stucking. I never put more than 2 decimal place $xx.xxxxxx

Once, i re-adjust again, and can't accept me for negative amount......