Hi Rav, I'm having a problem uploading an update to the ATO single touch payroll.

  • 1
  • Problem
  • Updated 1 month ago
Hi Rav, I'm having a problem uploading an update to the ATO single touch payroll. I had to amend one employee for there superannuation was incorrect so I did the correction and then set to draft and chose the employee and then then sent update but the ATO keeps sending back an error status with the message saying that The Period Start Sate must be within the same financial year as the Pay/update Date. The employee I amended was for the pay date of the 27th of June to the 3rd of July payroll date which is this financial year so I don't know what to do or how to get this through to the ATO to be updated. Can you please help?
Photo of Helen Attard

Helen Attard

  • 140 Points 100 badge 2x thumb

Posted 1 month ago

  • 1
Photo of Helen Attard

Helen Attard

  • 140 Points 100 badge 2x thumb
This reply was created from a merged topic originally titled Hi Rav, I'm having a problem uploading an update to the ATO single touch payroll.....

Hi Rav, I'm having a problem uploading an update to the ATO single touch payroll. I had to amend one employee for there superannuation was incorrect so I did the correction and then set to draft and chose the employee and then then sent update but the ATO keeps sending back an error status with the message saying that The Period Start Sate must be within the same financial year as the Pay/update Date. The employee I amended was for the pay date of the 27th of June to the 3rd of July payroll date which is this financial year so I don't know what to do or how to get this through to the ATO to be updated. Can you please help?
Photo of Rav

Rav, Community Manager

  • 84,560 Points 50k badge 2x thumb
Hi Helen,
Are you using the free STP app or a Reckon accounting software solution eg. Reckon One, Reckon Accounts Hosted etc?

If its the latter, did you create an update event for this correction? What dates have you input?
Photo of Helen Attard

Helen Attard

  • 140 Points 100 badge 2x thumb
Hi,

Yes I am using Reckon One and the update event was the pay date of the 4th of July was used.

Regards
Helen