Hi Rav, Please help urgently
Colleen Godwin
Member Posts: 3 ✭
I have an issue lodging STP. I have contacted the ATO - they say to contact Reckon. I have been on hold for 48 minutes and can't hold any longer.
I am getting the following error as below on Reckon Hosted.
Should I revoke the MFA and redo it? The ABN etc is correct. There is no error code
Please can I get some assistance as I have 5 company Payroll files to upload. 2 are ok, 3 are in error from last week and I need to lodge tomorrow for this week.
Your assistance would be greatly appreciated.
Thanks
I am getting the following error as below on Reckon Hosted.
Should I revoke the MFA and redo it? The ABN etc is correct. There is no error code
Please can I get some assistance as I have 5 company Payroll files to upload. 2 are ok, 3 are in error from last week and I need to lodge tomorrow for this week.
Your assistance would be greatly appreciated.
Thanks
1
Comments
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I did try again and have in fact lodged one of them 3 times and continue to get the same error message
0 -
Hi Colleen,
Do you have an Advisor nominated for this STP entity in your Company & Advisor section?
Or are you an nominated advisor yourself for a client and submitting STP pay events on their behalf?
ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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Hi Rav, thanks for getting back to me. I am nominated as the adviser and am processing the payroll and submitting the STP. I created the Gov Connect with the owners e-mail addresses, but the other 2 I am having no issues with are through my e-mail address. I want to change the govconnect for these to my e-mail address but don't know how to cancel these first as if I try to amend the e-mail it states that my email address is already in use. (thus is through Reckon)0
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