Why does Home & Business lock up when printing an invoice to PDF?

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Allan_6621281
Allan_6621281 Member Posts: 3 ✭
edited February 2017 in Reckon Accounts (Desktop)
Im using window 7 64bit. When I try to print an invoice to PDF for emailing the machine hangs, requiring a reboot. I have checked that the conversion printer is installed and changed it from LPT1 to print to file. I have wasted the morning on this and this feature is the only reason I upgraded. Please help.

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  • John G
    John G Reckon Staff Posts: 1,570 Reckon Staff
    edited February 2017
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    Hi Allan,

    Welcome to the Reckon Community.  

    Please refer to this article:
    https://community.reckon.com.au/reckon/topics/a9l45bkc1h76t
    to set your Reckon PDF Printer (it may be Quicken PDF Printer) to a separate port.  

    The article refers to QuickBooks V4 PDF converter, but you should read Reckon PDF Printer in its place.  Also your print file is wpr.dat and is located at C:\Users\<logged in user>\AppData\ Roaming \Intuit\Quicken\Config 

    Please let me know how it goes.  

    If you still have problems please take a screenshot of the error message.  

    regards,
    John.

  • Allan_6621281
    Allan_6621281 Member Posts: 3 ✭
    edited January 2014
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    Thanks for your help. I ended up ringing the support line and got it fixed. Your suggestion helped but I could not delete the suggested files as they weren't there. I uninstalled the program and tried again to no avail. The answer was simply to give the conversion printer its own port. No need to delete anything. Thanks again.
  • John G
    John G Reckon Staff Posts: 1,570 Reckon Staff
    edited February 2017
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    Glad to hear you are up and running Allan.

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