hosted-connectv82.reckon.com is currently unable to handle this request.

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  • Updated 2 months ago
  • Answered
This has been a problem for the past week
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guestorchids

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Posted 2 months ago

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Rav, Community Manager

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Hi,
Which browser are you using? 
Does the same thing happen if you try to log in using a different browser?

Are you able to access the Hosted control panel at all to check if there are any active sessions? If so, please log them off and logout. After doing so try again in a couple of minutes.
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guestorchids

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Google Chrome - why would this be a problem when it has worked fine the past 2 years? Checked Control Panel, no other active sessions.
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guestorchids

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Tried a new browser, and after logging in, I received this message:
HTTP 500 error That’s odd... the website can’t display this page

The site may be under maintenance or could have a programming error.

Can you please advise

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guestorchids

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This reply was created from a merged topic originally titled HTTP 500 error That’s odd... the website can’t display this page The site may be ....

HTTP 500 error That’s odd... the website can’t display this page
The site may be under maintenance or could have a programming error. Tried a new browser, and receive the message 500 error. This is a problem, haven't been able to log on for a week.
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Rav, Community Manager

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Can I confirm which URL you are using to access Reckon Accounts Hosted?

Also, have you had a chat with our Hosted technical support team as yet? If so, can you let me know what troubleshooting has been conducted so far?