Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members.
Whenever Reckon Hosted is idle for a few minutes it drops out to a black screen meaning I just have to shut the window in the most unceremonious way.
I have had my password re-set and instructed on the most correct way to log out however the issue continues.
This is very time consuming to not be able to switch screens and have an active / live accounting system.
Has my file been moved to a less than stable server? I have been experiencing this issue for 3 weeks now.
I have had my password re-set and instructed on the most correct way to log out however the issue continues.
This is very time consuming to not be able to switch screens and have an active / live accounting system.
Has my file been moved to a less than stable server? I have been experiencing this issue for 3 weeks now.
-
610 Points
- Disappointed
Posted 1 year ago
Rav, Community Manager
-
61,348 Points
Rav, Community Manager
-
61,348 Points
-
610 Points
-
610 Points
I will test it in IE now.
-
610 Points
Reckon appears very grainy and pixelated in IE.
It also seems laggy in comparison to Chrome.
Hoping this isn't the official fix!
It also seems laggy in comparison to Chrome.
Hoping this isn't the official fix!
(Edited)
Rav, Community Manager
-
61,122 Points
Hi Nikita,
You mentioned your colleague who sits near you doesn't experience this issue, are they a second user on your Hosted account?
You mentioned your colleague who sits near you doesn't experience this issue, are they a second user on your Hosted account?
-
610 Points
Hi Rav
Yes, that is correct. We have separate portal ID's to log in.
Yes, that is correct. We have separate portal ID's to log in.
Rav, Community Manager
-
61,122 Points
Ok one more thing, i just want to isolate if there is something specific to your login causing this. Any chance you log into the Hosted ID YOU are using on your colleague's PC and let me know if it replicates?
-
610 Points
Hi Rav
I have used my co-workers Hosted ID on my computer to log in and this has resulted in the black screen once more.
My colleague has logged in using MY Hosted ID on her computer and it has not dropped out as yet.
I called your tech support this morning and they suggested that I clear cache etc - this has not helped.
I have used my co-workers Hosted ID on my computer to log in and this has resulted in the black screen once more.
My colleague has logged in using MY Hosted ID on her computer and it has not dropped out as yet.
I called your tech support this morning and they suggested that I clear cache etc - this has not helped.
-
610 Points
How is this even possible?
-
610 Points
Hi Rav
When I use MY hosted ID on my colleague's PC it does not revert to black screen.
When I use my colleague's ID on MY PC - Reckon DOES drop out to black screen.
When I use MY hosted ID on my colleague's PC it does not revert to black screen.
When I use my colleague's ID on MY PC - Reckon DOES drop out to black screen.
Rav, Community Manager
-
61,234 Points
So to me that would suggest that there is something on your PC that is attributing to this behaviour.
To confirm, your colleague didn't have this issue on their ID when using it on their own PC?
To confirm, your colleague didn't have this issue on their ID when using it on their own PC?
-
610 Points
OK - That is really quite strange. This pc has been running Reckon Accounts Hosted without issue since January 2015. This issue has only been occurring for the last 3 - 4 weeks.
Rav, Community Manager
-
61,234 Points
From here I'd suggest taking a look at things like plugin's, add-ons, power settings and possibly your graphics card/hardware acceleration.
While this is not our resource, it may be worth checking out the information on this page - http://www.techulator.com/resources/11297-Google-Chrome-goes-black-screen-randomly-opening-new-URL.a...
While this is not our resource, it may be worth checking out the information on this page - http://www.techulator.com/resources/11297-Google-Chrome-goes-black-screen-randomly-opening-new-URL.a...
-
610 Points
-
610 Points
Wow! That is an overwhelmingly disappointing response to this issue.
Rav, Community Manager
-
61,234 Points
How is it disappointing? I've provided you areas to check off in an effort to resolve a localised issue which at this point strongly looks like it emanates externally to Reckon Accounts Hosted.
Have you checked off any of the above as yet?
Have you checked off any of the above as yet?
(Edited)
Luke, Technical Support Team Leader
-
3,620 Points
Hi Nikita,
This is not a widespread issue, therefore it's generally something to do with your particular PC/network that would be causing the problem. This can make things difficult to troubleshoot as there are so many variables.
Having a look on our Community, it looks like another user had a very similar issue. They were using a Wifi connection also, once they change to an ethernet connection the problem seized. You can view this thread here. Are you able try this also?
Luke.
This is not a widespread issue, therefore it's generally something to do with your particular PC/network that would be causing the problem. This can make things difficult to troubleshoot as there are so many variables.
Having a look on our Community, it looks like another user had a very similar issue. They were using a Wifi connection also, once they change to an ethernet connection the problem seized. You can view this thread here. Are you able try this also?
Luke.
This happens to me also. Then when i want to log back in it tells me i am already logged it. therefore i cant't access reckon at all!! This isn't a new issue it happens regularly. Currently i haven't been able to use my account for the last HOUR!!!
Rav, Community Manager
-
61,234 Points
Anita,
Head into the Hosted control panel and log off any active sessions you see in there and then logout (ensure that you use the logout option, not close the browser or tab).
Close your browser and then retry logging in. Does that get you in?
Head into the Hosted control panel and log off any active sessions you see in there and then logout (ensure that you use the logout option, not close the browser or tab).
Close your browser and then retry logging in. Does that get you in?
That doesn't help either
-
610 Points
