Hosted issues

  • 1
  • Question
  • Updated 1 year ago
  • Answered

When I launch Hosted 2017 R2 from the welcome screen, it opens to a black screen. I've tried rebooting the PC etc. to no avail. HELP!


Regards


Glenn

Photo of Glenn Wainrib

Glenn Wainrib

  • 70 Points

Posted 1 year ago

  • 1
Photo of Bully

Bully

  • 70 Points
I have the same issue now n again but i just restart the program and all is fine with mine....oh I run Reckon through Google Chrome too if that helps
Photo of John Graetz

John Graetz

  • 18,994 Points 10k badge 2x thumb
Glenn.  Have you gone to the Control Panel and then to Log off Remote Sessions under System Maintenance.  Close off any remote sessions, logout of Reckon, close the tab and then close your browser completely and then restart it.  This tends to fix problems most of the time.
John L G
Photo of Rav

Rav, Community Manager

  • 64,638 Points 50k badge 2x thumb
Hi Glenn,

Let me know how you get on after performing the steps that John Graetz has outlined.

Cheers
Rav