We are having issues with the 2nd user login not working!
We can log the user into the Reckon Hosted dashboard, however logging into the company file results in a message to say that the user is already logged in.
We have tried "Log off the remote session" several times until the account does not appear in the list after refreshing any longer, but we still keep getting the message. (this usually works)
Please someone let me know what I am missing
Alternatively, perhaps the licence renewal has lapsed and therefore inactive, disallowing you from using it but not returning the expected message
Hope it works
hmmm tried all this too, both accounts were properly logged out last night and computers were shut down.
I just tried logging in again (to the other user) even checked the control panel to see that the user definitely was NOT logged in before attempting to log him in. Still got the message
I tell you what... its doing our heads in..... just paid $550 to make it easier on ourselves - and this is the dilemma I'm faced with for two days.
It has happened to us before, but we were able to beat it manually logging users out - sometimes 15-20 times in a row until once refreshed, they no longer appear.
Oh ...... and to add to it - now all I get is a black screen
Thanks everyone for your help. I have phoned Reckon for assistance and the gentleman was extremely helpful (should have called yesterday)
For reference to anyone who has the same issue it is an easy fix and here it is.
Whilst we were logging into the dashboard, we were still launching the company file as the same user - "admin" even though he had his own user name.
You can certainly login in at the same time, but your users need there own login :)