Hosted Login Issues

  • 11
  • Problem
  • Updated 5 years ago
  • Acknowledged
Archived and Closed

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Login Issues are being reported by users this morning and are currently being investigated by our IT Team.

My apologies for the inconvenience this is causing you and appreciate your patience.  


regards,
John
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Reckon FAQs, Employee

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Posted 5 years ago

  • 11
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Renee Scaddan-Nile

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Oh goody white screen not responding...
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Priscilla Ognenis

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At least it's not the "Black screen of death"  White screen could be progress.........just gotta wait for another hour for it to progress to the next stage, good luck :)  We have had no probs since yesterday, but not game to get logged off incase we can't log back in.
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Carolyne Watson

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I got this this morning, and I can't figure out what to do.

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Mirko, Alum

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Hey Carolyne, thanks for raising this with us. Give our tech support team a call, this might be something that needs to be looked at in the back end. ^Mirko
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Ingrid

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I am getting exactly the same pop up box for R3.  Can anybody assist today?
Cheers!
Ingrid
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Mirko, Alum

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Hey Ingrid, thanks for your post. Please give our Tech Support team a call after 8:30am (AUS Eastern Time) and they can get this looked into for you. Alternatively, you can email me your customer ID to community@reckon.com and I'll escalated this for you, once I get into the office today (9am Eastern). Thanks, Mirko.
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Steve

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This reply was created from a merged topic originally titled LATEST UPGRADE.

With this latest upgrade apparently causing as much problem as the last one is it advisable to not upgrade yet ?? if so how long can we sustain using this version 
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Mirko, Alum

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Hey Steve, as per: https://community.reckon.com.au/reckon/topics/hosted-r3-will-be-active-until-january  R3 will be available until end of January. ^Mirko

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