Hosted Login Issues

  • 11
  • Problem
  • Updated 5 years ago
  • Acknowledged
Archived and Closed

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Login Issues are being reported by users this morning and are currently being investigated by our IT Team.

My apologies for the inconvenience this is causing you and appreciate your patience.  

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Reckon FAQs, Employee

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Posted 5 years ago

  • 11
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John this is absolutely unacceptable. This happened last week as well. We cannot afford these delays. Unless Reckon sorts these problems out I by the end of the year, I will be looking for a new accounting package. All users should be given their money back for this year's subscription as it has been fraught with problems & completely unreliable, Very very unhappy with this product.
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colin huddy

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You won't even recognise my account ID so how do I get some service.  Why are you so incompetent?
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Mike Schurmann

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upgraded to R4 2 weeks ago  click on R4 and said I'm using a newer version than R4 is there an R5 WTF!!!now wont login
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Mirko, Alum

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Colin - if it's not registering your ID try QBI\ and then your user ID number i.e. qbi\123456-1.

Mike - try going into control panel remote disconnecting your sessions and trying again.
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Tiffany Burness

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I am about to loose my Sh#*t, we are so busy and have not been able to access our file at all this morning, nor can any of my employees! This needs to be fixed NOW! No more excuses, this is costing small business's thousands in down time and now my workload is rapidly backing up and causing stress and delays throughout the entire business. FIX IT
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Priscilla Ognenis

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John does this mean that each time there is an upgrade that we will have login issues?  This happened recently.  Maybe that is what needs to be looked at.  There needs to be a permanent solution to the supposed server issues we keep having whenever there's an upgrade, and as Debbie mentioned above, do this on a Friday or Sat night so we don't have the Monday morning problem.  When it works it works well, but we cannot afford to keep having these issues on a VERY regular basis.

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