Hosted Outage

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  • Problem
  • Updated 5 years ago
Merged

This conversation has been merged. Please reference the main conversation: Hosted Issue - 6th November 2014

Hi Reckon

I have a client who has just rang me to complain about Reckon Hosted being down all morning, as he has five staff waiting around unable to work because they can't process their orders.  I was an Accredited Partner for quite a few years and clearly remember being told about Reckon having a 'hot site' to cover failures at the main site - what is happening ,  why is the system not reverting to the hot site?  This is very bad for my clients and yours.

Steve

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Stephen Cotterill

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  • Let down

Posted 5 years ago

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Mirko, Alum

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Hi Stephen, thank you for your feedback and welcome to the Community. 11:48am our Technical Team have advised that Hosted at a systematic level is now functioning normally. Login times may initially be impacted, but will improve in due course as login demand decreases. If you are having further issues, please let me know as we will be looking into things on case by case basis. This thread will be merged with the main thread regarding this issue. Thanks, Mirko

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