This conversation has been merged. Please reference the main conversation: Hosted Issue - 6th November 2014
I have a client who has just rang me to complain about Reckon Hosted being down all morning, as he has five staff waiting around unable to work because they can't process their orders. I was an Accredited Partner for quite a few years and clearly remember being told about Reckon having a 'hot site' to cover failures at the main site - what is happening , why is the system not reverting to the hot site? This is very bad for my clients and yours.