Hosted (RAH) inaccessible from elsewhere but from Perth & Sydney it’s ok

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Hosted inaccessible from elsewhere but from Perth it is OK.  Please advise.
Global users we have from Singapore, NZ, and the Philippines. All of them cannot access at the moment. The sole user in Perth, he can however.


https://hosted.reckon.com/rahv2/ReckonAccountsLogon.aspx

This site can’t be reached: 

hosted.reckon.com unexpectedly closed the connection.
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Jeffrey Arana

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Posted 3 years ago

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Leanne

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Hi, I am located in Woolgoolga, NSW, north of Coffs harbour, and I have finally been able to login about 15 mins ago. 
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Rav, Community Manager

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Hi Jeffrey,

Are you able to ask your users to clear their browser caches, close the browser and then attempt to access the login page here

Let me know how you get on

Cheers
Rav
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Jeffrey Arana

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Thanks Leanne.
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Jeffrey Arana

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oh Rav, clearing browser caches, I'm on it...let you know...
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Jeffrey Arana

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Solved: Hosted (RAH) inaccessible from elsewhere but from Perth & Sydney it’s ok.

- it happened that we have a whitelist and had whiltelisted the original IP address of RAH 
   hosted.reckon.com last time
- with the change in IP happened in Hosted this morning, we needed to change its IP 
but applied policy in our firewall using FQDN instead of IP address/es. And it works!
- thanks Rav, Support of RAH. 
- happy long weekend !
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Rav, Community Manager

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Glad to hear you're up and running Jeffrey :)

Have a good weekend

Cheers
Rav