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Please be advised, as a result of security updates from our Australian based infrastructure partners Amazon (AWS), there will be two service disruptions to Reckon Accounts Hosted over the coming days.
These outages have been scheduled to provide minimal disruption.
The dates of the outages are Saturday 27th September from 4am to 8am and Wednesday 1st October from 4am to 8am (AEST).
The team at Reckon and our partners at Amazon treat security and performance as our top priorities.
We apologise if any inconvenience is caused to yourself or your clients as a result of these disruptions to service. Normal service will resume after each outage and going forward.
UPDATE - 8:30am 28/09: Maintenance performed by Amazon was completed at scheduled time. Testing has been performed by our IT and Development teams prior to Hosted going live again at 8am. Thanks again for your patience. ^Mirko
UPDATE 2 - 2:15 PM 30/09: Hi all, we're almost there! This is a friendly reminder that the second AWS Security Update is scheduled for tomorrow morning (1 October 2014) between 4:00am to 8:00am. ^Mirko
UPDATE 3 - 5:00 PM AEST 30/09 - This outage will also affect NZ customers as the outage is a result of Amazon (AWS) performing upgrades. Amazon host the infrastructure (servers) that Hosted runs off and all data files are stored on. This means that NZ will also be affected. I apologise for the above communication not being clear on this factor. I will update it accordingly. I'm also sorry for the late notice you have receive that you will not be able to access Hosted from 7am to 11am NZ time as a result of this.
UPDATE 4 - 8:58AM AEST 01/01 - First of all apologies to all. This outage was scheduled by Amazon (AWS) who are run the infrastructure (servers) for the Cloud environment. The purpose of the update was a Security Update. Amazon, like ourselves treat Security and privacy with the utmost priority. I apologise again that this has gone into over time. Our IT team is looking into this matter as a priority. I will update you all in 15 minutes. Thanks for your patience. ^Mirko
UPDATE 6 - 9:40AM AEST 01/01: Hosted AU is up and running. Our IT team is still working on getting NZ operational as soon as possible. We apologise if any inconvenience has resulted of this outage, and understand your frustration.
Your feedback will be passed on to our Contact with AWS advising of the effect updates on the first of the month have. Thank you for your patience.
NZ Users – Please check here for further updates.
AU Users – Please note that Hosted AU may be a bit slow initially due to the amount of customers that will log in simultaneous now.
UPDATE 11:30AM AEST | 01:30PM NZDST :
AU - Please be aware AU Hosted is up and running. Due to high demand some users are experiencing long periods to login. If you are experiencing black or white screen, please try to log in again in 10 to 15 minutes.
NZ - We understand there are still significant issues and we will keep you updated as information comes to hand from our Tech Team. ^Mirko
UPDATE - 10:55 AM AEST | 01:55PM NZDST
AU - Number of active users logged in is climbing constantly. Prior messaging still stands.
NZ - Our Tech Team are still investigating and hope to have a final resolution around the corner. We will be able to provide with a clearer update in the next half hour.
LATEST UPDATE - 11:11AM AEST | 02:11 PM NZSDT 01/10/2014 :
AU - Number of active users logged in is continuing to rise. We are dealing with isolated cases.
NZ - Please be aware Hosted NZ has gone live. As with AU customers logging in may be a bit slow initially due to the amount of customers that will be simultaneously attempting to login. If you are experiencing black or white screen, please try to log in again in 10 to 15 minutes. Thank you for your patience and understanding. If there is any further information to pass on going forward it will be passed on via this thread.