Hosted Standard Outage

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  • Problem
  • Updated 5 years ago
  • Solved
  • (Edited)
Archived and Closed

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Hi All,

There is currently issues with Standard Hosted logins. An error is appearing stating 'certificate expired'.

Our IT team is aware of this and is working on it now. We look to get everything resolved ASAP.

I will be updating this thread once any news has come my way.

Apologies if any inconvenience has occurred and I thank you for your patience in this matter.

Thanks,
Mirko.

Update: as at 12:30pm, IT are still working on this matter. No timeframe has been provided to me, but a fix is being worked on as a priority. Will advise once resolved or I know more.

3:30pm, apologies for the lack of updates in the last few hours. IT is still working on this issue and hope to have a resolution shortly. Apologies for any inconveniences caused. I hope to have good news shortly.

10.45pm, IT have advised issue has been resolved. Please try to logging in again.

NOTE: If you have any difficulties please try clearing your browser's cache/cookies and try again. If you still have trouble please let me know.

Thank you for your patience during this matter.

UPDATE: Sunday 11:15am -

As the certificate issue is still affecting some customers, since contacting IT, I've now been advised by our IT Team that they are still looking into this matter again

5:30pm AEST: IT have advised that problem preventing logins has been identified, isolated and resolved. If you are unable to login.

I again thank you for all your feedback throughout the weekend and apologise for any inconveniences and frustrations you may have experienced.
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Mirko, Alum

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Posted 5 years ago

  • 9
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Ken Sparks

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This reply was created from a merged topic originally titled
revoked certificate.


When I try to connect, I get a message saying that the certificate has been revoked and it is not safe to continue

Any suggestions
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shaun porter

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I have just sent an email regarding this. Thank you.
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shaun porter

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I'm in!! I hope you understand the frustration from everyone. A day behind in bookwork can sometimes mean a whole week behind. 
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peter.mcpherson

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Mirko  you have misspelled the title of this thread, it should be "Hosted Standard Outrage"

please correct this ASAP.
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Gary Price

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Well that is my quiet Saturday morning at work ruined.  I guess I might as well come in tomorrow...and ruin the whole weekend.
Perhaps it is time for a cleanout of some of your tech staff...becoming really sloppy lately.
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Michael Standen

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Except Gary, Mirko says he will 'escalate this when he gets into the office on Monday'. I infer from that its not going to be fixed before then. I think I better go take a blood pressure tablet. Never needed one before.

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John Higham

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sMirko,

"Apologies if any inconvenience has occurred "??


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Gabriel Hakim

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If you offer 24/7 online products then you should have available matching services.  Telling me to call back Monday when I need work done on Saturday is pretty poor. 

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VSJ

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Reckon - it's getting very difficult to remain patient about the level of service on Hosted recently.  I know you have V2 being tested at the moment but I don't think you realise the impact that a lapse in service has on people.  It's end of year and end of quarter, and I would guess that a lot of people might well be taking some quiet time to prepare accounts and it just makes you want to throw your computer out of the window because of the constant **** ups by your company/staff/software.  You don't even appear to have any solutions as a backup, like providing a backup copy of software so that accounts may be worked on offline for example and then re-uploaded once you get yourselves working again.  The changes you are making to the system don't help us at the moment, they make things worse, so please pull your fingers out and offer a professional system.  This is important stuff and you are making the average user's life very difficult.  Fingers crossed that V2 will work smoothly.
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peter.mcpherson

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Mirko can you please confirm that a free copy of Accounts is available to standard users and not just premium users? 
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Ken Sparks

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I think it would be better if Customer Service contacted us and made the offer. Twice previously I have asked for someone from Reckon could contact me about my problems, but been ignored.

Re the free copy of Accounts Enterprise, do we only get one copy or do we get a copy for each computer that we use to access our current product.

Ken

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Mirko, Alum

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I've contacted product management to get a confirmation. Desktop license is for Premium you are correct. My appologies for the mistake.

Ken - the desktop licenses are per Hosted license.
(Edited)
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Ken Sparks

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Though for Premium, not Standard so of no comfort to me

Being playing around with the MYOB product in the hours that you have made available to me today

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Michael Standen

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A desk-top version is of no use if you have multiple users that need to access the same company file.  One of the reasons I moved to the Hosted version is because the network set-up was so problematic - its more trouble than its worth.
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Adam

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Reckon, What do you suggest we do to continue running our business activity without an accounting system? Please offer a suggestion/reply. An apology is not a solution.
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Glen Arnott

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Is this likely to be rectified today or should i go home and return to work tomorow?
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Sylvia Noy

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If you have a premium account as well this issue is then mute.
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Kevin V. Russell, Accredited Partner

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Moot. The spelling lesson is free.
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Dodger3112

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Reckon Management - if you market & supply a hosted software system of this nature surely you should provide the necessary testing and support to ensure the system is available when your customers would expect it to be? (especially over the weekend!) Otherwise be up front and let people what they can expect of your SLA (do you even have one?) You need to improve your support methods otherwise I'll need to move to another system.    

BTW - you've had this issue since yesterday approx 5pm (or earlier?) - that's when I first experienced it.


(Edited)
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Mirko, Alum

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Hi all, IT is still working on this matter as a case of priority. I thank you all for your feedback. Once I am back in the office on Monday I will escalate it accordingly. Thank you all for your patience, the moment I hear anything I will jump back on my phone and update you all. Thanks, Mirko
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Adam

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Mirko, What you you do if your business required this system to operate and you were experiencing this operational malfunction?
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Kaare Ziirsen

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Helllo Mirko

I know you must be having a bad day together with the rest of us. I understand that you are just trying to communicate to all of us and that is greatly appreciated. I do think, however, that it is strange that we do not hear anything from your CIO and/or CEO about what is going on and why it has taken this long to correct this issue. Information and facts really does help to reduce peoples frustration in these situations and reduced frustration could lead to customers not looking for other solutions.

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Michael Standen

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Monday? MONDAY? What are we supposed to do tomorrow? Right now I want to pick up my computer and throw it out the window. Except it's MY computer. What I'd really like to do is throw your computer out the window! It's YOUR problem after all. 

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Jacki Dwyer

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Maybe you "MIRKO" should go into your office TODAY! - like the rest of us trying to work!!!! AND put a ROCKET UP your staff and get this sorted TODAY!!!!!   TOTALLY NOT SATISFIED THIS THIS PRODUCT!!!!!!

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Dennis Blythin

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I'm fully in agreement with everyone here. I came into office today especially to catch up on EOFY stuff and cant do anything. Unfortunately this isn't the first time we have been let down - either through system outage or the software just not doing what it is supposed to do.

Reckon have seriously dropped the ball. After 10 years of using this software we are moving to a more reliable and efficient system - suggest you all bite the bullet and make the shift.

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Dennis Blythin

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Hi Nicole

We have moved over to QuickBooks Online which is the Intuit version of the web based cloud service. It was a choice between this or Xero both of which seem to offer the same capability. We decided on QBO as the payroll system which is provided by KeyPay is fully integrated whereas you have to import a journal entry into Xero. We made the switch on 1/7 and so far all going well. First pay run was done on Friday with no hitches. But the best feature so far has been the level of support. Virtually instant response to emailed requests and even making adjustments to the software to meet our requirements. Basic cost of QBO is $21/month if you only have a small payroll (up to 10 I think) otherwise you need to use Key Pay.

So far very happy...........and not one outage!

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Adam

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Dennis, is this the Link to QB online?
http://www.intuit.com.au/index.jsp
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Dennis Blythin

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Sure is - have a go at the free trial.................
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Kevin V. Russell, Accredited Partner

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Ah Ben mate before you go rushing off to sign up to Xero, I would strongly encourage you to DO YOUR HOMEWORK. It's not what it is cracked up to be. It's also more expensive. There is no offline option. And they still haven't fixed the BAS reporting. Alls I am saying is you would be very well advised to consider all your options before jumping off of Reckon. Xero is loved by the Accountants because it is a trailing commission for them. That's the principle reason in my humble and considered view they are so keen to push it. And if you do move, make sure you own the file. If the Accountant sets it up, you will be cahined to him until he wants to release it.
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Alan Vickers

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I am also most likely going to change to Xero - primary reason is reliability of access. We are a small business and last week I had 5 days in a row where QB would "disconnect/close session" - the only way to fix this is to login via the management console and manually "logoff" the dropped connection. If I am not around to do this, my staff cannot use QB

Like a lot of users, I have been reasonably patient with QB, hoping they will get these issues sorted. After 3.5 years, I feel there has been a distinct lack of progress made by QB. Using Citrix to login is clumsy, archaic and unreliable to say the least and on top of this, there have been too many performance issues with their servers.

Maybe Xero doesn't have lots of reports and yes it is more expensive, but if I add up my time spent sorting QB related problems (and all the frustrating calls to the helpdesk), Xero will come out way ahead. Luckily, I have also stayed away from using QB payroll  

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Jo Rasche

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An estimated time would be appreciated. Once again we have an issue when BAS and EOFY is due! this happens far too often. I have not the time to do this during the busy week hours, so have the weekend planned to do this - and now again we cant get on. The number of times in the last 3 months the system has not worked out of the normal 9 - 5 weekday hours is ridiculous. The reason why we have all upgraded to this program is to be able to work on it easier - and all it does it makes things harder. So now what do we say to the Tax department when we cannot get onto our system to get our BAS returns done? yet again, very unimpressed. I think for the money we pay, it is time to be looking elsewhere
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benjaminhdudley

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Any updates to the estimated time for return to service?!?!?!?!
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Kerry Russell

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Hey guys, give them a break. They are doing the best they can. I too am working on Saturday...the very few problems experienced with Reckon lately are minor. Get over it and vent your frustrations somewhere else.
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Adam

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You've got to be kidding! One problem after another. Read the views of other users above.
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Johan Gouws

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I have certainly experienced more than a few problems lately. Reckon dropped the ball, and they just don't care!!


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Alison Radford

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Any chance we can at least get an update on when you can update us??  My business is selling on Monday and I'm trying to finalise settlement figues .. I've driven 6 hours to finalise things only to have this issue .. wouldn't usually complain but this is REALLY bad timing for me!!  Help!!
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Lea Greer

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Write a reply   Perhaps Reckon you could email or text your customers advising there are issues and with an approx time it will take to rectify. if the issue takes longer to fix then keep updating your customers. if you don't look after your customers they are going to start deserting you!
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Tina

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The down time is becoming far to regular and of course always at the most inopportune moments ie. BAS due, EFY processing, etc. It is very hard to promote a product that you yourself are not completely satisfied with.. The connectivity and access issues suffered over the last 7 MONTHS is definitely taking it's toll ... 

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Kaare Ziirsen

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After 3 days lost in the last month and speed that makes everything take 5-10 times longer than offline I am changing to Xero. After 17 years with Quickbooks through various companies this is a shame. Offline is not an option with us as we have people spread all over the country and also an accountant who needs access regularly. Farewell old friend. Hello new friend.
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Michael Standen

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You're escalating this on Monday when you get into your office? ON MONDAY? You mean I have to put up with this tomorrow too? My business is at its busiest on weekends!!

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kishorefiji

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Awaiting and checking from 11.45am, provide me the latest update. I am not happy, I will order free copy of Accounts Enterprise. . Time to change
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Johan Gouws

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Reckon, you are absolutely pathetic!!! There's never a problem when you take money from us, but when we expect your system to work there are too many problems. And no tech support!! Not good enough!!
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Jo Rasche

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Are reckon going to advise the ATO of why some of their client's may be late for BAS etc lodgements? I dont think they understand for some of us it is impossible to free up the time to work around the MANY issues we have all had over past weeks and months. This entire weekend was my only chance to complete 7 businesses BAS and EOFY returns as I am going to be away - so how do I cover that? I cant believe we have had no updates so seems it appears entire w/e we wont have it and then how long monday??? It has crippled my husband's business again for yet another w/e in the workshop. So he just needs to tell clients they can't have their vehicles back until ?????? As he can't process an acct?????

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