Hosted Standard Outage

  • 9
  • Problem
  • Updated 5 years ago
  • Solved
  • (Edited)
Archived and Closed

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Hi All,

There is currently issues with Standard Hosted logins. An error is appearing stating 'certificate expired'.

Our IT team is aware of this and is working on it now. We look to get everything resolved ASAP.

I will be updating this thread once any news has come my way.

Apologies if any inconvenience has occurred and I thank you for your patience in this matter.

Thanks,
Mirko.

Update: as at 12:30pm, IT are still working on this matter. No timeframe has been provided to me, but a fix is being worked on as a priority. Will advise once resolved or I know more.

3:30pm, apologies for the lack of updates in the last few hours. IT is still working on this issue and hope to have a resolution shortly. Apologies for any inconveniences caused. I hope to have good news shortly.

10.45pm, IT have advised issue has been resolved. Please try to logging in again.

NOTE: If you have any difficulties please try clearing your browser's cache/cookies and try again. If you still have trouble please let me know.

Thank you for your patience during this matter.

UPDATE: Sunday 11:15am -

As the certificate issue is still affecting some customers, since contacting IT, I've now been advised by our IT Team that they are still looking into this matter again

5:30pm AEST: IT have advised that problem preventing logins has been identified, isolated and resolved. If you are unable to login.

I again thank you for all your feedback throughout the weekend and apologise for any inconveniences and frustrations you may have experienced.
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Mirko, Alum

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Posted 5 years ago

  • 9
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Gary Price

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Well that is my quiet Saturday morning at work ruined.  I guess I might as well come in tomorrow...and ruin the whole weekend.
Perhaps it is time for a cleanout of some of your tech staff...becoming really sloppy lately.
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Michael Standen

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Except Gary, Mirko says he will 'escalate this when he gets into the office on Monday'. I infer from that its not going to be fixed before then. I think I better go take a blood pressure tablet. Never needed one before.

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Gabriel Hakim

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If you offer 24/7 online products then you should have available matching services.  Telling me to call back Monday when I need work done on Saturday is pretty poor. 

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VSJ

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Reckon - it's getting very difficult to remain patient about the level of service on Hosted recently.  I know you have V2 being tested at the moment but I don't think you realise the impact that a lapse in service has on people.  It's end of year and end of quarter, and I would guess that a lot of people might well be taking some quiet time to prepare accounts and it just makes you want to throw your computer out of the window because of the constant **** ups by your company/staff/software.  You don't even appear to have any solutions as a backup, like providing a backup copy of software so that accounts may be worked on offline for example and then re-uploaded once you get yourselves working again.  The changes you are making to the system don't help us at the moment, they make things worse, so please pull your fingers out and offer a professional system.  This is important stuff and you are making the average user's life very difficult.  Fingers crossed that V2 will work smoothly.
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peter.mcpherson

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Mirko can you please confirm that a free copy of Accounts is available to standard users and not just premium users? 
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Ken Sparks

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I think it would be better if Customer Service contacted us and made the offer. Twice previously I have asked for someone from Reckon could contact me about my problems, but been ignored.

Re the free copy of Accounts Enterprise, do we only get one copy or do we get a copy for each computer that we use to access our current product.

Ken

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Mirko, Alum

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I've contacted product management to get a confirmation. Desktop license is for Premium you are correct. My appologies for the mistake.

Ken - the desktop licenses are per Hosted license.
(Edited)
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Ken Sparks

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Though for Premium, not Standard so of no comfort to me

Being playing around with the MYOB product in the hours that you have made available to me today

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Michael Standen

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A desk-top version is of no use if you have multiple users that need to access the same company file.  One of the reasons I moved to the Hosted version is because the network set-up was so problematic - its more trouble than its worth.
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Jacki Dwyer

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Maybe you "MIRKO" should go into your office TODAY! - like the rest of us trying to work!!!! AND put a ROCKET UP your staff and get this sorted TODAY!!!!!   TOTALLY NOT SATISFIED THIS THIS PRODUCT!!!!!!

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Jo Rasche

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Are reckon going to advise the ATO of why some of their client's may be late for BAS etc lodgements? I dont think they understand for some of us it is impossible to free up the time to work around the MANY issues we have all had over past weeks and months. This entire weekend was my only chance to complete 7 businesses BAS and EOFY returns as I am going to be away - so how do I cover that? I cant believe we have had no updates so seems it appears entire w/e we wont have it and then how long monday??? It has crippled my husband's business again for yet another w/e in the workshop. So he just needs to tell clients they can't have their vehicles back until ?????? As he can't process an acct?????
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Mark Dean

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I am ready to support a class action

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