How can I change the email address of a user, without deleting them and starting again?

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  • Updated 8 months ago
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How can I update the email address of a Reckon one user.  When I try an edit the profile or change the user the email address is locked.  Is there any way to do this without deleting them and setting up a new user?
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Posted 8 months ago

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John G, Official Rep

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Hello Paula,

Welcome to the Reckon Community.

If a user started with Reckon after the 25th of May 2017 then your email address is your ID. You cannot change that email address.  If your user has a new email address then have them create a new Reckon Account and then share the book to them.  

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Helen Hogan

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HI, You can contact reckon, they maybe able to change it for you. I started a trial version on an old email and then 12 months later started a paid book with them and they were able to change it from the old email to the new one.You can only ask......