how can I delete Reckon one from my Reckon Gov connect

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  • Updated 1 month ago
I first set up STP using Reckon one, but now have too many employees and have switched to Payroll Premier, but having a conflict with the ATO - message is "Product Key invalid" when trying to upload a file.  Can I delete the Reckon one file from my Gov Connect and how??
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Heather

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Posted 1 month ago

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Rav, Community Manager

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Hi Heather,
You can't remove a product selection from GovConnect at this stage however for the 'Product Key invalid' error I'd recommend two things;
Firstly, check out the info in this article - 
ProductKey is invalid Error in Reckon GovConnect for Payroll Premier 2019/20

Secondly, if the above doesn't solve the problem then I'd recommend downloading & installing the Payroll Premier patch update which is available in the article below including full instructions on installing - 
Payroll Premier 2019/20 Patch Update