how can I delete Reckon one from my Reckon Gov connect

Options
Heather_8888767
Heather_8888767 Member Posts: 5 ✭
edited November 2019 in Reckon One
I first set up STP using Reckon one, but now have too many employees and have switched to Payroll Premier, but having a conflict with the ATO - message is "Product Key invalid" when trying to upload a file.  Can I delete the Reckon one file from my Gov Connect and how??

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited November 2019
    Options
    Hi Heather,
    You can't remove a product selection from GovConnect at this stage however for the 'Product Key invalid' error I'd recommend two things;
    Firstly, check out the info in this article - 
    ProductKey is invalid Error in Reckon GovConnect for Payroll Premier 2019/20

    Secondly, if the above doesn't solve the problem then I'd recommend downloading & installing the Payroll Premier patch update which is available in the article below including full instructions on installing - 
    Payroll Premier 2019/20 Patch Update
    Reckon Logo - Signature.png


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

Categories