How can I get my Authentication Code NOT via SMS

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  • Updated 3 months ago
  • (Edited)
How can I get my Authentication Code NOT via SMS - but as an email notification??? Due to where I live I don't have Mobile Phone reception and as such can't log into Reckon on my phone. By the time I eventually receive a code and enter it some time later it tells me incorrect code. Please provide code via EMAIL. Just saw in another post that other method not possible - can you extend the time that sms code is valid for as it seems to have expired by the time I get mine.Thank you
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Bjoern Giller

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  • frustrated

Posted 3 months ago

  • 1
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Rav, Community Manager

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Hi Bjoern,
SMS is the only Multi-Factor Authentication option for the free STP app that has been accepted & passed the ATO's security requirements. Unfortunately, email is not an option for MFA.
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Bjoern Giller

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Hi Rav, I appreciate your reply but do you have any thoughts on my problem and that of Kris? Thank you
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Bjoern Giller

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Thank you. I have tried and received about 7 codes now and each time I get the same message - INCORRECT CODE. TRY AGAIN. Why is this? I use v.1.11.0 I can't enter my pays and get very frustrated. Thank you (I found a spot in the house where I have tiny reception and it takes about 10-15 min to receive a sms - would that be the reason that it says incorrect code?)
(Edited)
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Kris Williams

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I had exactly the same error yesterday - no big delays getting code but same result.  Haven’t tried again yet
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Kris Williams

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This error corrected itself the next day, I’m wondering if it might be overloaded ATO connections
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Bjoern Giller

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I can't get even into Reckon - so I don't think has anything to do with ATO connections as I can access those via MyGov with no problems on my computer.
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Bjoern Giller

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I still have the same problem TODAY - and no one from the Reckon specialists can or will help me - is it because I am using the free version??? NOT HAPPY!

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Kris Williams

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This was happening to me just trying to login to the tax portal not GovConnect, so nothing to do with Reckon in my case
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Bjoern Giller

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Lucky you - I have now deleted Reckon from my phone and downloaded a different free desktop software to do my STP's - at least I know that will work and I don't have to wait for a sms that doesn't work by the time I get it - maybe this was blessing in disguise as I prefer to work from my computer and not on my phone.