how can you alter /change/add or remove an item in a layby

Hi Mark

Sorry for the late reply - just noticed this question when looking at another Layby issue and thought I'd correct the incorrect reply given.

If you have an existing layby for three items, you can take off an unwanted item as follows:

Refund
Layby Customer
scan item being returned
Tender Latyby

To swap an item in a layby, cancel the unwanted one as above then do a new layby for the replacement item

Layby Customer
scan item
Tender Layby

This will create a 2nd layby for the customer.

Don't try tocombine these transactions.  Refunds should always be processed as a separate transaction. 

To Cancel a Layby altogether:

Refund
Layby Customer
Scan Items.
Tender Cash/EFT the amount and method you are refunding to the customer
Tender Cash the amount you are withholding as a cancellation fee
Tender Layby the amount remaining on Layby

Now process the Cancellation Fee as a separate transaction
Enter amount of fee.
Select "Cancellation Fee" product / Misc Sale whatever you have set up
Memo a note about what it is
Tender Cash

Graham Boast
Reckon Accredited Consultant
graham@reckonhelp.com.au
http://www.reckonhelp.com.au/remotesupport.htm