How do I cancel a layby that has a deposit on it?

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Blue Daisy
Blue Daisy Member Posts: 3 ✭
edited April 2020 in Reckon Accounts (Desktop)
How do I cancel a layby that has a deposit on it? I'm using Reckon Account Enterprise: Retail Edition 2015

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited February 2017
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    Hi there,

    Are you using POS as well?

    If so, this thread might hold the answer to your question -
    https://community.reckon.com/reckon/topics/how_do_i_cancel_a_layby_that_hasnt_been_collected_and_has...

    Let me know,

    Cheers
    Rav


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  • Blue Daisy
    Blue Daisy Member Posts: 3 ✭
    edited January 2016
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    Hi Rav,

    No I'm not using POS, just Reckon.

    Thank you

  • Kwikbooks (Professional Partner)
    Kwikbooks (Professional Partner) Member Posts: 824 ✭✭✭
    edited April 2020
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    so how did you set up the lay-by, Invoice and mark off payments made?
  • Blue Daisy
    Blue Daisy Member Posts: 3 ✭
    edited January 2016
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    The layby was set up through the 'layby / tax invoice tab', and payments are marked off through the 'received payments' tab.
  • Kwikbooks (Professional Partner)
    Kwikbooks (Professional Partner) Member Posts: 824 ✭✭✭
    edited April 2020
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    If refunding money
    bring the invoice back to zero with a note  or raise a credit showing layby has been cancelled.

    this will leave a credit on the account for the amount of the deposit paid, - go to write cheques and use customer name as payee, down the bottom in the accounts, use Accounts payable and in the name column use customer name again, this will write the deposit back to the customer.

    If not refunding

    bring invoice back to equal the amount of the deposit paid or issue a credit note for balance of lay-by making sure you make  a not on the invoice or credit note that customer failed to collect etc.

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