How do I cancel my Reckon One Book?

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Carolyn Post
Carolyn Post Member Posts: 3 ✭
edited April 2019 in Reckon One
I have spent some time searching but can't find any way to deactivate my trial book.  Unfortunately Reckon One is not working for me as I hoped. Thanks

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,391 Community Manager Community Manager
    edited March 2018
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    Hi there Carolyn,

    Really sorry to hear Reckon One didn't work out for you. Is there anything in particular on this that you could give us as feedback?

    To deactivate your Reckon One trial book, all you need to do is select the settings icon on your book in the Portal. Click Edit and then select the Deactivate option. (screenshot below)
    (You will need to do this before your trial period expires)

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  • Helen Hogan
    Helen Hogan Member Posts: 23 ✭
    edited June 2017
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    When logged into the portal click edit on the book then click deactivate
    sorry to hear you are not happy...
  • Carolyn Post
    Carolyn Post Member Posts: 3 ✭
    edited June 2017
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    Thanks Helen
  • Carolyn Post
    Carolyn Post Member Posts: 3 ✭
    edited March 2018
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    Thanks Rav. Struggled with the functionality The program couldn't perform as I needed it to. Thanks anyway.
  • John Thomas
    John Thomas Member Posts: 1 ✭
    edited March 2018
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    Such a pity that migration from on premise Reckon is so hard.
    I also couldn't find a way to cancel until I read this post.
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