How do I change my MFA Authenticator to another phone or to my PC?

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How do I change my MFA Authenticator to another phone or to my PC? It was originally set using a colleagues phone, (not realising this would be required for every log in) now every time I need an MFA code to upload my STP file, I have to wait for my colleague to be in the office. Will be very difficult if he goes on holidays.....Is this an option beyond the original MFA set up - Thanks ?
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Michelle Bayne

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Posted 2 months ago

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Rav, Community Manager

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Hi Michelle,

You've got a couple of options

You can either revoke the current MFA from within the Reckon Portal account settings, however you'll need the original Authenticator to do this ie. your colleague, and then set it up on a more common phone.




OR...

Now that sharing is available for STP, if you set up your own Reckon Portal account and your own MFA you can have the STP tile shared to you so that you can continue working on if/when your colleague is away.

Check out this post for more info on this -

Single Touch Payroll (STP) sharing is now available!
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Michelle Bayne

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Hi Rav,
I appreciate your prompt reply.
I  do have my own Reckon Portal account and all transactions are actually done via my account and log in, I have already successfully shared my tile with my colleague (as he will be my back up when I am away) but as mentioned the the original QR scanning process for my account and MFA authenticator app was done on his phone (two separate ones for both of our accounts) I cannot access my own account now without his assistance he has to give me my MFA number.
Can I set up another Authenticator App on my phone (or PC)  when I fundamentally already have one on another phone?
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Rav, Community Manager

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Yes you can accomplish this but it will require you to revoke the current MFA for your account which is set to your colleague's phone first and then set up MFA on YOUR phone for your account.

You'll need your colleague with you to do this since the MFA for your account is set on his phone.
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Michelle Bayne

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I will give this a try.
Appreciate your help.
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Casey Farrell

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Hi Rav,

I have a similar issue being that I have gotten a new phone. The original phone the Authenticator was set up on is no longer in my possession. The new phone has downloaded the Google Authenticator but I dont know how to connect the new phone to the MFA. Could you help me with this?
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Rav, Community Manager

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Hi Casey,
I'm guessing that you weren't able to revoke MFA from the original device before updating to your new phone?

If that's the case, then you'll need to get in touch with our support team so that we can revoke the current MFA that is set on your Reckon Portal account after a security check and then you'll be able to set up MFA using the Authenticator on your new phone.