how do I delete an invoice created in error

  • 1
  • Question
  • Updated 1 year ago
  • Answered
I have duplicated an invoice in error and marked it as paid. how can i delete it?
Photo of Narelle Toth

Narelle Toth

  • 70 Points
  • frustrated

Posted 5 years ago

  • 1
Photo of Mirko

Mirko, Alum

  • 34,812 Points 20k badge 2x thumb
Hi Narelle, welcome to the Community. So we can get the ball rolling, may I ask which product you are using? ^Mirko
Photo of Deborah King

Deborah King

  • 300 Points 250 badge 2x thumb
I did this as well. Using Reckon One and need to reverse out one duplicated invoice and payment.
Photo of Reckon FAQs

Reckon FAQs, Employee

  • 10,148 Points 10k badge 2x thumb
Hi Narelle and Deborah,

Checkout the How to videos for the new Reckon One at: 
<< View How-To Videos >>

There isn't one on deleting invoices and their payment, but there is one deleting a Bill Payment.  As Bills and Invoices are similar in technical structure, the procedures are the same.

In short:
  1. Open your paid invoice
  2. At the bottom, click on the amount paid and select Unlink
  3. At the top of the invoice click the Delete button to delete the invoice
  4. go to Selling > Receive Money and find the payment of this invoice
  5. tick the box and click on the Delete button.
You invoice and its payment are now deleted.  

Hope this helps,

I am facing same problem as mentioned in question.
But I can not even un link the payment.

I have paid double time for the invoice,

Please please help me.
Photo of Csaba Tőke

Csaba Tőke

  • 100 Points 100 badge 2x thumb


I have accidently deleted an invoice. Is there a way I can restore it?  The invoice number is missing now from the series and that is a problem.



Photo of Manpreet Singh

Manpreet Singh

  • 60 Points
were u able to retrieve deleted invoice no. 
i m facing the same problem.
Photo of John G

John G, Information Support Analyst

  • 27,530 Points 20k badge 2x thumb
Hello Manpreet, Csaba,

Thanks for asking.  

Once an invoice is deleted it cannot be restored.  The number assigned to it will also disappear and cannot be reused.

If the Reckon One numbering system is not suitable to your needs, consider using the Reference field for you own numbering system.

Photo of Tanya Jaro

Tanya Jaro

  • 130 Points 100 badge 2x thumb
Mine says error deleting bill for this cashbook. 
Also, the amount I need to click on to unlink does not have the green colour and line. It's now a black colour. What should I do?