how do I delete an invoice created in error

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  • Updated 4 months ago
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I have duplicated an invoice in error and marked it as paid. how can i delete it?
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Narelle Toth

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Posted 3 years ago

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Mirko, Alum

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Hi Narelle, welcome to the Community. So we can get the ball rolling, may I ask which product you are using? ^Mirko
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Deborah King

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I did this as well. Using Reckon One and need to reverse out one duplicated invoice and payment.
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Reckon FAQs, Employee

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Hi Narelle and Deborah,

Checkout the How to videos for the new Reckon One at: 
<< View How-To Videos >>

There isn't one on deleting invoices and their payment, but there is one deleting a Bill Payment.  As Bills and Invoices are similar in technical structure, the procedures are the same.

In short:
  1. Open your paid invoice
  2. At the bottom, click on the amount paid and select Unlink
  3. At the top of the invoice click the Delete button to delete the invoice
  4. go to Selling > Receive Money and find the payment of this invoice
  5. tick the box and click on the Delete button.
You invoice and its payment are now deleted.  

Hope this helps,

regards,
John
I am facing same problem as mentioned in question.
But I can not even un link the payment.

I have paid double time for the invoice,

Please please help me.
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Csaba Tőke

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Hi,


I have accidently deleted an invoice. Is there a way I can restore it?  The invoice number is missing now from the series and that is a problem.

Thanks,


Csaba 

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Manpreet Singh

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were u able to retrieve deleted invoice no. 
i m facing the same problem.
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John G, Information Support Analyst

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Hello Manpreet, Csaba,

Thanks for asking.  

Once an invoice is deleted it cannot be restored.  The number assigned to it will also disappear and cannot be reused.

If the Reckon One numbering system is not suitable to your needs, consider using the Reference field for you own numbering system.


regards,
John
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Tanya Jaro

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Mine says error deleting bill for this cashbook. 
Also, the amount I need to click on to unlink does not have the green colour and line. It's now a black colour. What should I do?