How do I delete double up transactions in bank fees from previous month that have been reconciled.

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Roslyn

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Posted 1 month ago

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1 month ago
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John Graetz

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Roslyn.  I guess that the first question is how could you possibly reconcile a double up of transactions in bank fees as either they are there or they aren't?  Putting that aside, your only option would seem to be to undo your previous reconciliation, delete the offending double-ups and re-reconcile the account.
John L G
1 month ago
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Roslyn

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Sorry John, I think you have misunderstood my problem.  They double ups are not in my register they are in the bank feeds only so when I have matched the bank feeds there are still a number of transactions there that were matched the previous month but have come through again or sometimes the same transaction comes down the bank feeds twice.  Wouldn't be a problem if I just had to delete the transactions from the register but I need to delete them from the online banking bank feeds that are to be matched.  
No problem reconciling as my register only has one copy of the transaction.
2019-02-05T23:12:41+00:00
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John Graetz

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Yes, Roslyn, I did misunderstand your problem.  Sorry, but I do not have a solution when it comes to problems with bank feeds.  I think I also got thrown off the track because your subject said fees whereas I suspect it meant to say bank feeds.
John L G
2019-02-05T23:15:10+00:00
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Roslyn

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No problem John.  Ooops a typo on my part!!
1 month ago
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Luke, Technical Support Team Leader

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Hi Rosyln,

In this situation, simply match all the relevant transactions.

Once you have matched all the relevant transactions, in the online banking centre screen, click on the statement once and then click the 'Delete' button.

I hope this helps.

Luke
1 month ago
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Roslyn

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Thanks Luke.  As there are no transactions to match the double up transactions to, I have to create a duplicate transaction on the register and then match it and then delete the duplicate transaction.  I assume this is what you are suggesting and this is what I have been doing thus far. 
Unfortunately, this has been an ongoing problem but I was hoping there was a more efficient way to deal with it but perhaps not.  
1 month ago
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Luke, Technical Support Team Leader

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Hi Rosyln,

No my suggestion is different.

If you have any transactions that have been duplicated, simply just leave them. Click 'Done'. Then when you're on the 'Online Banking Centre' screen, click the bank statement once and then click the 'Delete' button. See below:



Does that make more sense now?

Luke
1 month ago
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Roslyn

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Does that delete the bank account for future bank feeds?
(Edited)
2019-02-06T04:02:51+00:00
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Luke, Technical Support Team Leader

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Hi Roslyn,

No, it will just remove whatever transactions are leftover for that particular import (in this case, it should just be the duplicate ones).

Luke
2019-02-06T04:43:08+00:00
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Roslyn

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Great.  Thanks Luke :)
2019-02-06T05:58:27+00:00
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Roslyn

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Worked a treat :)
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