How do I delete my accounts? Originally set up with wrong email address, tried setting up again with correct email address and now i can't

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  • Updated 5 months ago
How do I delete my account on the single touch payroll app? It was originally set up with an incorrect email address, so I tried setting up another account with the correct email address and now i can't seem to do anything? I can't change the email address or register with the correct email address as it won't accept the business name because it's already being used. I just want to delete everything and start again!!
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Mal Wright

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Posted 7 months ago

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estela

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Youll need to waste 2 hours of your life waiting on the line to get through to technical support and only they can delete it for you
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Mal Wright

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I phoned Reckon support and they told me they don't do support for the app and to post on Community?? They told me they can't delete it.
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estela

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Well that's what I did and they helped - even though it took hours waiting and then weeks waiting for them to do it.
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Mal Wright

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Estela, are you able to tell me what phone number you contacted them on and what options you used, if possible? The number I called didn't have any options for technical support for the STP App.
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Rav, Community Manager

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Hi Mal,
Can you advise the ABN you have registered to the app and also confirm if the CORRECT email address that you have registered to the app is the same email address for your Reckon Community account?
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Cathy Waldon

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I also registered with a mispelt email address. I have since changed it but cannot log into the app. Can you please help me Rav? I have tried both phone and email support for many weeks without a solution. Are you able to please delete my account so that I can start over? ABN is 63068362498
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sophie

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I reginsted with wrong email address , too, what should I do, please
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Mal Wright

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The email address I used for Reckon Community is the correct email address.
I haven't been able to register using my ABN with the correct email address as I have already registered it with the wrong email address, therefore when I try to register using the correct email address, it won't let me.
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Mal Wright

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Thank you so much!!! Not sure why they couldn't just help me with this over the phone. I've registered again, now just have to figure out what I'm doing 
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Darryn

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Have you been able to login to the app?
I had the exact same issue, but haven't been able to login since the e-mail address was fixed:
https://community.reckon.com/reckon/topics/how-do-i-reset-an-incorrect-stp-app-username-e-mail-addre...

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Mal Wright

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Yes, I have been able to log in.
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Rachel

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Having the same trouble.. attempted to correct email address now cant login.. can you please advise how we can delete/reset so we can start again?
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Mal Wright

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I didn't do it - Rav (the guy who has been commenting above) helped me out and reset it all for me.
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Cathy Waldon

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I also registered  with a mispelt email address. I have since changed it but cannot log into the app. Can you please help me Rav? I have tried both phone and email support for many weeks without a solution. Are you able to please delete my account so that I can start over? ABN is 63068362498
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Rav, Community Manager

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Hi Cathy,
I've deleted the ABN registered to the app. If you're still logged in at all, please logout of the app and close it in full ie. swipe it away from your running apps.
Give it a couple of minutes and then sign back in with your existing app account and the app will take you through setting up your ABN again.
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Cathy Waldon

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Thanks a bunch :)
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Rachel

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Hi Rav, can you also please delete ABN 53607544813 so we can start again? it was setup with incorrect email address and when they have updated this it wont let them back in again.  Is there a support line for the Reckon App?
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Rav, Community Manager

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Hi Rachel,
I've gone ahead and deleted that ABN registration for you.
Its available to register again on the app under the correct account.
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Rachel

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Thanks so much Rav!
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vicki

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How can we contact Rav? I can not remember both my login and my password. i think I have also stated with the incorrect email address


(Edited)
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vicki

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Rav
do you have any suggestions as to why I still can not log on?
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Rav, Community Manager

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You need to login to the app using the email address you already created which is vicki@schoosstudio.com.au and the relevant password.

The app will ask you to setup your ABN after logging in.
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Rav, Community Manager

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You need to login to the app using the email address you already created which is vicki@schoosstudio.com.au and the relevant password.

The app will ask you to setup your ABN after logging in.
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sophie

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hi Rav, I registered wrong email address, what should I do, please, thank yuu
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Rav, Community Manager

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Hi Sophie,
If you've registered with an incorrect email address, here's what you need to do.
Log out of the app if you're currently logged in.
Then head over here and log in with your EXISTING app account details ie. the wrong email address you've registered & password.

Once you're logged in, click on 'Profile' in the top right corner and edit the email address to your correct one and save it.

Once that's done login to the app with your new email address and it should be good to go.
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Darryn

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Rav monitors comments and posts here, but will probably respond faster to a new post outlining your problem.  If you can login to post here, that combination should work on the app.  Are you getting an error screen like mine - https://community.reckon.com/reckon/topics/how-do-i-reset-an-incorrect-stp-app-username-e-mail-addre... ?