How do I find the MyLive file in my banks online banking site

Rob and Adrienne Carswell
Rob and Adrienne Carswell Member Posts: 1
edited February 2020 in Accounts Hosted
I have reckon hosted and am trying to make an online payment. I have created the ABA file and it has been saved to Desktop/ThisPC/Mybackup/MyLive, however when I go into the banking website I can't locate that directory. How do I locate it?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited February 2020
    Hi Rob,
    The My Live (Q:) drive is unique to Hosted so won't appear anywhere outside of it. What you need to do is use the Floating Toolbar to download the ABA file from the Q drive to a local destination on your PC then upload it your bank's site from there.


    Check out this video below on how to use the toolbar to download files (and other tasks) from My Live (Q:) 

    https://www.youtube.com/watch?v=uK7eOPHkZck


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