How do i fix unrecoverable error code 00000 00000

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Kylie_8705352
Kylie_8705352 Member Posts: 27 ✭
edited August 2017 in Reckon Accounts (Desktop)
Error with Reckon Easy Accounts 2015 version

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited August 2017
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    Hi Kylie,

    I'd recommend completing a Verify & Rebuild of your data file, please check out the details outlined in the following two posts -

    How to create a backup in Reckon Accounts (Desktop)

    How to Verify Data and Rebuild Data for a company data file in Accounts Business (Desktop)

    Can you please give this a try and let me know if there is any change

    Cheers
    Rav
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  • Kylie_8705352
    Kylie_8705352 Member Posts: 27 ✭
    edited October 2016
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    Hi Rav 
    When i click on the verify data link i get a page not found error?

    " If you're looking for a product or company,

    confirm that the community domain you entered is correct in the URL.

    If you think you arrived at this page in error and found a bug,

    please report it in the Get Satisfaction customer community."
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited December 2016
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    Sorry about that Kylie!

    I've updated the link on the post above now and it's also here -

    https://community.reckon.com/reckon/topics/how-to-verify-data-and-rebuild-data-for-a-company-data-fi...
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  • Kylie_8705352
    Kylie_8705352 Member Posts: 27 ✭
    edited October 2016
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    I did backup, verified and rebuilt and it says my data includes duplicate list elements?

  • Kylie_8705352
    Kylie_8705352 Member Posts: 27 ✭
    edited October 2016
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    The folder that it says to access to view log in re: duplicate list elements is empty (no log file contained at that location).
  • Kylie_8705352
    Kylie_8705352 Member Posts: 27 ✭
    edited October 2016
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    This could potentially be linked to Win 10 update. I've tried to run as administrator, to backup, verify & re-build. None of these resolve the error.
  • Kathryn_8760621
    Kathryn_8760621 Member Posts: 3 ✭
    edited November 2016
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    Hi I am having the same issue - have you been able to resolve the issue?  It says Reckon Accounts has experienced a problem and must be shut down.  Code 00000 00000.


  • John G
    John G Reckon Staff Posts: 1,570 Reckon Staff
    edited February 2017
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    Hi Kathryn,

    Welcome to the Reckon Community.

    Please, resort your lists, Rebuild and Verify.  See Rav's link above for more details.

    regards,
    John.

  • Kathryn_8760621
    Kathryn_8760621 Member Posts: 3 ✭
    edited November 2016
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    Thanks, John.  I have followed the instructions but am still getting the same error message.

  • Graham Boyd
    Graham Boyd Member Posts: 1 ✭
    edited January 2017
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    Have tried rebuilding and verifying data and it makes no difference.  Error came up after I hadn't used the program for a couple of months.  I use it to keep accounts for a small block of units so it's not used on a daily basis. 
  • Kathryn_8760621
    Kathryn_8760621 Member Posts: 3 ✭
    edited January 2017
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    I have tried rebuilding and verifying the data to no avail.  I have spoken with Reckon who have told me Reckon 2014 is not compatible with Windows 10.

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