How do I reset an Admin Password in Accounts Hosted?

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  • Updated 2 months ago
  • Answered
How do I reset an Admin Password in Accounts Hosted?
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Lachlan Habershon

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Posted 2 months ago

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Kevin Russell, Accredited Partner

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You dont. Tech support need to do it
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John Graetz

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Lachlan.  The administrator is the only one who can re-set the password.  If nobody knows what the administrator password is, then you will have not other option that to have Reckon do a password removal which could cost you a couple of hundred dollars.  This matter has been raised a couple ot times within the past couple of months, one of which was only a couple of weeks ago, from memory.  Have you done a search on this site for this issue?

You can refer to the following for some guidance:
https://community.reckon.com/reckon/topics/how-to-remove-or-reset-an-unknown-admin-user-password-in-...

John L G
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Lachlan Habershon

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Hi John

Thanks for that. I did the search but the article notes that it was last updated 4 years ago so I was just double checking if, recently, there had become a better way of doing the reset. 

Cheers. 
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Kevin Russell, Accredited Partner

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The reason it hasn't been updated is because the process has never changed. Ever.
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Lachlan Habershon

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Hi Kevin,

I can see that but wasn't to know, hence why I asked.